1. Cancellation Policy
Order Cancellation by Customers: You may cancel your order before it has been processed and dispatched. Once an order is confirmed and dispatched, it cannot be cancelled. To cancel an order, please contact us immediately at support@earthinnovation.in with your order details.
Order Cancellation by EarthInnovation.in: We reserve the right to cancel your order at any time due to reasons such as product unavailability, suspicion of fraudulent activity, or failure to meet our terms and conditions. If we cancel your order, we will notify you via email and provide a full refund, including shipping charges, if applicable.
2. Refund Policy
We want you to be completely satisfied with your purchase from EarthInnovation.in. If you are not happy with your product, our refund policy applies as follows:
Eligibility for Refund: To be eligible for a refund, the product must be in its original, unused condition with all labels and tags intact, and you must request the refund within 15 days from the date of receipt.
Non-Refundable Items: Certain products, including but not limited to customized or perishable items, may not be eligible for a refund. Please check the product description carefully before making your purchase.
Refund Process: If you are eligible for a refund, the refund will be processed within 7-10 business days of receiving your return. The refund will be issued to your original payment method.
Shipping Charges: Shipping charges are non-refundable, except in the case of faulty or damaged products received. If you have paid for shipping, this cost will not be included in your refund unless the product is returned due to a mistake on our part.
3. How to Request a Refund or Cancellation
To initiate a cancellation or return request:
- Contact our customer service team at support@earthinnovation.in with your order number and details.
- We will guide you through the process and provide instructions on how to return the item, if applicable.
- Once the item is returned and inspected, we will process your refund or replacement.
4. Exchanges
If you receive a damaged or defective item, we will be happy to offer an exchange at no additional cost. Please notify us within 7 days of receiving the item with clear evidence of the damage.
5. Contact Information
If you have any further questions regarding cancellations or refunds, feel free to reach out to us at:
Email: info@earthinnovation.in
We strive to ensure that our customers are happy with their purchases. Please feel free to contact us with any issues, and we will do our best to resolve them swiftly.